How do i know that my flight booking is confirmed
Your booking can only be confirmed once your credit card transaction has been processed or the money you transferred has reflected on our account. Once processed, you will receive an e-ticket email or, for certain low cost carriers, a confirmation email with a reference number.
For non low cost carriers you will receive an e-ticket email, which contains, in addition to the points above:
How do i travel with an infant / request a baby basket?
how do i request a wheelchair
Please Contact Us or the airline directly.
Kindly provide us with the information, which passengers will be in need of wheelchair assistance, their age, if they can walk short distances, climb steps and help themselves onboard or if they are wheelchair -bound on a permanent basis. Please note that we cannot guarantee this service as the confirmation of your request depends on the airline.
Can i redeem Airmiles when i make a booking with you?
Unfortunately we cannot help you redeem your air miles (for example if you would like to book your flight using your accumulated credit). This must be done directly through the airline. You will also need to contact the airline directly if you want information about the status of your frequent flyer account.
However, what we can do is make sure that your frequent flyer number is added to your booking to allow miles to be credited to your account when you book with us. You can Contact Us for this.
A service fee will apply to process this request. As the confirmation of the request depends on the airline, we cannot guarantee that the miles will be credited to your account.
Why must i provide date of birth. passport information etc. when making a booking on a certain airline or carrier to/from/via the USA?
Certain airlines and/or governments of the country/ies that you are visiting require/s further information for security reasons before we can issue your ticket (if departure is in less than 96 hours). If you book well in advance we can issue your ticket with the passenger's full names and date of birth but if the remaining information is not in the booking at least 96 hours before departure, the airline will very likely refuse you to board on the day of your first flight.
When you make a booking, we will remind you to provide us with these details via an urgent email, which needs to be replied to on the same day to guarantee your ticket price, as we cannot issue the ticket without this information.
For early departures to/from/via the USA or any destination with certain airlines (Egyptair, Emirates, Etihad Airways, Turkish Airlines and Qatar Airways), we can only guarantee the same price if we receive the required information before midnight (Tanzanian time) on the same day the booking was made. Should we not receive your information before midnight, we cannot issue your ticket and therefore cannot guarantee your ticket price.
The required information we urgently need from you is:
If you are not travelling from/via/to the USA or with airlines Egyptair, Emirates, Etihad Airways, Turkish Airlines and Qatar Airways, the additional information is not necessary.
If you are interested in more details, please click on the links below: